Dear Valued Customers,
We extend our sincere gratitude for your trust and partnership. Your continued support has been instrumental in our journey, and we remain committed to delivering innovative solutions that drive your success.
This is to inform you that iMAL 13.x will reach its End of Life (EOL) on June 30, 2027. To ensure a seamless transition, we are committed to working closely with our customers throughout the upgrade process.
Why is this change happening?
As part of our continuous focus on innovation, security, and performance, we are transitioning our efforts toward newer, more advanced product versions. The technology underpinning iMAL 13.x has become outdated, and continued maintenance would limit our ability to deliver the best possible solutions.
How does this affect our customers?
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No product updates after June 30, 2027 – iMAL 13.x will no longer receive enhancements, security patches, or bug fixes. Continued usage beyond this date may expose systems to security and compliance risks.
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End of support – Our support teams will be unable to assist with any issues related to iMAL 13.x after the EOL date.
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Expiry of AMCs – All Annual Maintenance Contracts (AMCs) for iMAL 13.x will expire on June 30, 2027.
What’s the recommended upgrade?
We strongly encourage customers to transition to Azentio iMAL 14.7 — our latest, web-based, feature-rich solution designed to support digital transformation, strengthen security, and deliver next-generation Islamic banking capabilities.
How can we assist you?
Our Account Managers will proactively reach out to develop a customized upgrade roadmap aligned with your business requirements. We will partner closely with your teams to ensure a smooth transition with minimal disruption to daily operations.
What’s next?
We appreciate your cooperation and look forward to working with you in this next phase of innovation. Our commitment remains to deliver secure, high-performance, and future-ready banking solutions.
For any questions or additional support, please contact your Account Manager.
🚀 Let’s upgrade to the future together!